Frequently Asked Questions

Citimuber is a platform that connects employers with top-quality domestic helpers, nannies, housekeepers, and drivers. We provide the largest job opportunities in Hong Kong, and will soon expand to Macau, Singapore, Dubai, Macau, Taipei, and more. As a registered recruitment agency in Hong Kong, Citimuber facilitates the recruitment process. We never charge any fees to domestic helpers or drivers for using our platform. We are dedicated to assisting and supporting domestic workers in finding jobs without any charges. We offer employers the freedom to choose whether they want to hire a domestic helper directly, without paying agency fees, or opt for an agency through our platform.

At Citimuber, there are no fees for Domestic Employees.
We are delighted to provide our services to all job seekers. Our online platform will assist you in selecting employers that meet your criteria, such as location, skills, and start date. Why is it free? We are committed to transparent hiring practices and ethical standards.

To conveniently reach out to employers, simply create your profile on the Citimuber website or through the Citimuber app. Make sure to provide detailed information in your profile, including adding a picture, showcasing your skills, and highlighting your experiences. By doing so, you will enhance your chances of securing a new job.

To post a job offer, simply register and fill in your job ads with detailed information for job seekers. CITIMUBER offers powerful features with our transparent one-time fee plan, including options for featured job offers, 1, 7, or 30-day listings, the ability to shortlist candidates, access to recommended profiles, and the ability to contact unlimited profiles. If you want to easily hire a candidate, subscribe to our premium plan when posting your first job offer.

To connect with domestic helpers, simply create a job offer. This will increase your visibility and help you find the right candidate. Once your job offer is activated, you will have full access to our pool of candidates.

At CITIMUBER, we provide a comprehensive database of highly qualified candidates seeking various job opportunities, including Full Time, Helpers, Drivers, and Part-Time positions. Within just a few hours, you can access a pool of potential candidates and initiate the interview process. We take pride in offering top-notch profiles that are conveniently located near you.

As an ethical and transparent platform, we firmly believe in the power of direct connection between employers and candidates to ensure the perfect match. We actively promote fair employment practices for domestic helpers, prioritizing their rights and well-being.

Our commitment to excellence has resulted in a growing number of satisfied users who continue to rely on our services. Join us today and experience the convenience and effectiveness of CITIMUBER for yourself.

To make updates to your Job Offer or Helper Profile on CITIMUBER, simply log in to your account and navigate to the "My Profile" section. From there, you will find easy-to-use options to modify your Job Offer or Helper Profile as needed. If you encounter any difficulties or have any questions, please do not hesitate to reach out to our dedicated support team. We are here to assist you and ensure a smooth experience on our platform.

To reach out to us, the most effective method is to send an email to our dedicated support team. Please provide a detailed description of your issue, and we will promptly respond with a suitable solution. Alternatively, you can utilize our internal messaging system by logging into your account. This feature allows for seamless communication and assistance. We value your feedback and are committed to providing you with the support you need.

If you require assistance with your password, please follow these steps:
1.Visit the login page on CITIMUBER.
2.Click on the "Lost your Password" option.
3.Enter the email address associated with your CITIMUBER account.
4.We will guide you through the process of creating a new password.
5.Within a few minutes, you will receive an email containing instructions to activate your new password.
If you encounter any difficulties or have further questions, please don't hesitate to reach out to our support team. We are here to help you.

To cancel your account, simply follow these steps:

1.Log in to your account.
2.Navigate to your profile page.
3.Once on your profile page, you will have the option to remove either your job offer or your Helper profile.
4.Select the appropriate option based on your preference.
5.Confirm the cancellation by following any additional prompts or instructions.

By completing these steps, your account will be successfully canceled. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.

Our Head Office is conveniently situated in Hong Kong, making it easily accessible for our users. Whether you prefer to visit us in person or reach out to us through various communication channels, we are always delighted to engage in discussions with our valued users. Your feedback, suggestions, and inquiries are highly appreciated, and we are committed to providing you with the best possible assistance and support.

CITIMUBER is an authorized Employment Agency based in Hong Kong, dedicated to upholding the Code of Practice for Employment Agencies. Our mission is to create innovative market solutions that enable domestic workers to easily connect with a wider range of potential employers.

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We are here to help you. Check out our FAQs or send an email to our support team.
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